Privacy Policy

Last updated: June 2026

Introduction

flux-thread ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit a booking request or enquiry form
• Contact us via email
• Subscribe to our communications

This information may include your name, email address, postal address, and details about your pets.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate location
• Browser type and version
• Pages viewed and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and manage your service bookings
• Communicate with you about your appointments
• Respond to your enquiries and requests
• Improve our website and services
• Send relevant updates about our services (with your consent)
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfil our service agreement with you
• Consent: Where you have given explicit consent for specific processing
• Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Processing necessary to comply with applicable laws

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist our operations (e.g., website hosting)
• Professional advisers such as accountants or legal counsel
• Regulatory authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Booking records are typically retained for six years following the completion of services.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

flux-thread
47 Westfield Lane
Bristol, BS8 4TQ
United Kingdom

Email: [email protected]